We want you to be happy with your order. If something is not right, here is how returns work for orders placed on jebfoods.com.
30 day returns
- You can return unopened items in their original packaging within 30 days of delivery.
- There is no restocking fee.
- For food safety, we cannot take back food or personal care items once they have been opened, unless they arrived damaged or we sent the wrong item.
Return postage
- If you change your mind, you pay the return postage.
- If your item arrived damaged, faulty or it is the wrong item, we cover it. Email us a photo within 30 days of delivery and we will send a replacement or a full refund, including the return postage.
How to start a return
- Email info@jebfoods.com with your order number and the item you want to return.
- We reply with the return address and next steps.
- Once we receive and check the item, we refund you to your original payment method.
Ude Aki guarantee
Ude Aki black palm kernel oil also carries our written guarantee. If your jar is not everything we promise, send it back and we refund you in full, including what the return postage cost you. See jebfoods.com/real.
Bought on Amazon, TikTok Shop or Walmart?
Please start the return through that marketplace, using their return process.
Contact
JEB FOODS LLC, 350 Indiana St, Union, NJ 07083
Email: info@jebfoods.com
Phone: (331) 305-3663